Progress Learning Update Process Document (macOS)

Aarron Anderson Updated by Aarron Anderson

Progress Learning macOS Update Process

Purpose

The purpose of this document is to guide Progress Learning users through the update process for company-issued macOS devices using our Mobile Device Management platform. This process applies to all users and may occasionally require IT support.

Important Notes

  • Duration: Updates may take up to 1-2 hours, so please schedule accordingly to avoid interruptions during meetings or work hours.
  • Types of Updates:
    • Major Updates: Introduce significant system changes.
    • Minor Updates: Include regular maintenance and improvements.

Update Process Overview

  1. Update Notification:
    1. Users will see an update prompt from JumpCloud with a “Your device requires a security update” message. (See screenshot: JumpCloud Update Prompt)

      2. ^JumpCloud Update Prompt
    2. Click “Update Device” to begin the process.
  2. System Update Settings:
    1. After clicking “Update Device,” you’ll be directed to System Settings.
    2. Navigate to General > Software Update (as shown in screenshot: System Settings) to view the available updates.

      2. ^System Settings
      3. Initiate the Update:
        1. On the Software Update page, click Update Now to begin the installation
  3. Final Steps:
    1. Follow any additional on-screen instructions to complete the update.
    2. A restart may be required to complete the update. Plan for your system to restart immediately or at a convenient time, as updates will not fully apply until the restart is completed.
      1. The computer may forcibly restart, ensure you have the allotted time (1 - 2 Hours) before-hand.Screenshots for Reference

  4. Update Prompt:

    1. Screenshot: “JumpCloud Update Prompt”

    2. This illustrates the initial update notification requiring user action.

  5. System Settings:

    1. Screenshot: “System Settings”

    2. Shows the navigation path: General > Software Update. (1) | Highlights the “Update Now” button on the Software Update screen. (2)

Troubleshooting

If you encounter issues or if the update prompts for admin access:

  • Contact IT by submitting a ticket via the Helpdesk Request Site.
  • For general questions, reach out to IT on email.
    • Aarron Anderson | Senior IT Specialist
      • aarron.anderson@progresslearning.com
    • Sam Gunter | Manager of IT & Salesforce Administration
      • sam@progresslearning.com

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