IT Support & Systems
Calendly
Google Calendar
Google Workspace
Hardware
Any process related to equipment connecting to company services.
IT Processes
Used by IT Helpdesk Staff to complete different aspects of their roles
Paycor
Vonage
Zoom
Booking Meeting & Phone Booth Space in Plano
Purpose. The purpose of this article is to provide an overview of meeting spaces & how to book them in our Plano Office There are two types of spaces to book, Meeting Space & Rooms. They are intended…
DNS Adjustments (For Travel Use Only)
Purpose. This article is used to help team members navigate connecting to Airplane wireless networks Intended Audience. Traveling Team Members who need to potentially use data while flying on a plane…
Everything You Need to Know about Slack
Slack is a cloud-based team communication platform that Progress Learning uses to connect employees to the information they need. As a company with many remote employees, we use Slack as our internal instant messaging platform. This article will walk you through setting up your Slack profile, connecting your Google Calendar, updating your Slack status when you are busy or away from your desk, and customizing your Slack preferences and settings.
How Do I Submit Credit Card Expenses in Nexonia?
Navigate to Nexonia to complete the tasks shown in the video...
How Do I Submit a Salesforce IT Helpdesk Ticket?
The purpose of this article is to document the process used to create a support ticket for Salesforce User help or to report a problem with Salesforce functionality of performance. Salesforce Support…
How Do I Update My Photo in Google?
Open Gmail. On the top right corner, select the Profile Bubble. Select Manage your Google Account. Select Personal info. Select Add a photo to personalize your account. Follow the on-screen prompts t…
How do I use Bucketlist?
What is Bucketlist? Bucketlist allows you to reward one another for a job well done, milestones and achievements. You are able to redeem prizes and even PTO with the points you earn. 1. Go to https:/…
How to Create a New Article in Help Docs
Please see the style guide: Progress Learning Helpdocs Style Guide. If you need access to edit/add articles in the Command Center please submit a ticket using the HR form and Haley Harper will give y…
How to Fix Wi-Fi Issues on Your MacBook While Traveling or Flying
Encountering issues connecting your MacBook to in-flight or travel Wi-Fi? Learn how to reset DNS, refresh your network settings, and troubleshoot browser compatibility to ensure smooth connectivity while flying or traveling.
Opensense Signatures for Progress Learning
What is Opensense? Opensense is a service that allows the marketing team to centrally manage the appearance and content of email signatures across all devices. This helps our branding stay consistent…
Progress Learning Employee Group Management
Add Member to a Group. Sign in to Google Groups. Click My Groups from the side menu. Click the Add Members icon next to the group you would like to add the member to. Enter the email addresses of the…
Progress Learning Migration Steps
Please make sure you remember your current password for Google and Salesforce. GMAIL. If you're not already signed out, sign out of Gmail. Sign in and enter your email but with the @progresslearning.…
Setting up Salesforce Multi-Factor Authenticator
IT Instruction Video to assist with setting up Salesforce MFA Steps: You'll need your mobile device on hand to complete these steps to setup Salesforce MFA. Using your personal mobile device, whet…
Using Ramp - Finance
Getting Started. Progress Learning's Travel and Entertainment Policy. Setting Up Your Account - YouTube Video. Employee Overview and Onboarding - YouTube Video. Getting Started as a User. Ramp Mobile…
Using Zywave
For New Hires:. Identify the employee's role (manager/employee) and the employee's state. Log into Zywave.. Click Employee Management.. Click Add Employee.. Enter the employee's information. Click Sa…
